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FAQ
How long will it take to receive my order?
Orders typically take 3–5 business days to arrive. We’re committed to delivering your items promptly and will keep you updated on the progress.
What is your return policy?
Cizaro makes it easy to exchange or return your purchase within 14 days of the purchase date, provided the items meet the following conditions:
- Items must be unused, non-perfumed, and unmodified.
- Items must be returned with the original price tag and barcode.
Please note: Any additional shipping fees will be deducted or added to the return or exchange due to shipping costs.
How do I initiate a return or exchange?
To start a return or exchange, please use our Exchange & Return Portal. Follow the simple steps to process your request.
Our customer support is available 7 days a week from: 10:00 AM to 02:00 AMAverage answer time: 1h